Refund & Return Policy
Last Updated: July 20, 2026
We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Refund & Return Policy below.
Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The item is unused, unworn, and in its original condition.
- The item is returned in its original packaging with all tags, accessories, and manuals (if applicable).
- Proof of purchase or your order number is provided.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Downloadable or digital products
- Personalized or custom-made items
- Perishable goods
- Personal care or hygiene products that have been opened
- Items marked as final sale or non-returnable
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review your request and arrange a replacement, exchange, or refund where appropriate.
Return Process
To initiate a return:
- Contact our customer support team with your order number and reason for the return.
- Wait for return instructions and, if applicable, a return authorization.
- Package the item securely and send it to the return address provided.
Returns sent without prior authorization may not be accepted.
Return Shipping
Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved:
- Your refund will be issued to the original payment method.
- Please allow 10–20 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless required by law or the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team for assistance.
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above, if eligible.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our customer support team using the contact information provided on our website. We are happy to assist you.